High drama prevailed at JW Marriot, Sector 35, on Sunday when a US-based couple was solemnising the marriage and some waiters, without name plates, were found unprofessional in their behaviour.
The family members called police following which, the hotel management replaced the waiters.
The incident took place in the afternoon when the wedding ceremony of Harshvir Kaur, a Khanna resident, and Gurpreet Singh, a Ludhiana resident, was going on, and the family members noticed that some waiters did not have the proper knowledge about snacks and foods. One of them even threw juice on a guest while serving.
The couple work in an IT company in the United States. As their families had decided to hold a lavish wedding ceremony at a luxurious hotel in the city, it came to them as a surprise that the hotel had outsourced waiters who did not even have enough knowledge and experience.
Balraj Singh Randhawa, brother of the girl, said, “I immediately took up the matter with the hotel management. They accepted waiters were arranged from outside, as they had two parties at the same venue. It appeared to me they were daily wagers.”
He added they had already paid the entire amount of `9 lakh to the hotel management in advance, wherein around 300 people were invited by them. “The waiters even did not know the name of the snacks they were carrying. It was humiliating,”he said.
The director of JW Marriot restaurants, Munish Singh, inquired the matter and assured us of compensation, he added.
Blaming the hotel management for spoiling the wedding, Gurpreet Singh, another family member, alleged, “We came to know that the other function was being held by the hotel owner, and all staff members were serving in that party. It is not fair as we were charged a huge amount, and they definitely failed to match up the standard. This is a life-time moment, and I don’t know how they are going to compensate it.”
Sukhwinder Singh, investigating officer, Sector-36 police station, said, “Both the parties had discussion over the matter, and initially the hotel management agreed to give discount to compensate the damage.”
He added the parties did not enter into a compromise, so the complaint was registered in the case.
Meanwhile, Munish Singh told HT that though there were some lapses, he could only take any decision after discussing the matter with the senior management.
Whereas Lalit Gupta, assistant director of finance, said he had received an SMS from the team, and added he would first analyse the issue. “Yes, sometimes, we outsource people to provide the best services,” he said.