Terming it guilty of deficiency in services, the district consumer disputes redressal forum has directed a car manufacturer and dealer to pay Rs 30,000 as compensation to a Sector-30 resident.
Kamla Devi had approached the consumer forum against Honda Siel Cars India Limited and its dealer Lally Automobiles Pvt Ltd (Prestige Honda), Industrial Area. Phase 1, Chandigarh.
Kamla submitted that she purchased a Honda City car in May 2010. She said after over a year of purchase, she noticed a dent on the vehicle, even though the car had never met with an accident, which could only mean that a used vehicle was sold to her.
Denying Kamla's allegations, the car manufacturer and its dealer claimed that the dent could have occurred due to rash and negligent driving by the complainant herself.
After hearing the arguments, consumer forum held, “Even though the allegations of the complainant are not really proved, her anxiety on realising the dent in the vehicle, even though there is no hindrance to the running of the vehicle, cannot be overlooked. In the given situation, though we cannot pass orders to replace the vehicle or refund the price, we deem it appropriate to allow this complaint only to order the manufacturer and dealer to pay a consolidated compensation of Rs 30,000."
"As it is not proved whether the dent is on account of the manufacturer or by the dealer, the amount will be shared equally by them. They would also pay `10,000 towards costs of litigation, which will also be shared equally by them,” it added.