The district consumer disputes redressal forum here awarded a compensation of Rs 12,000 to a 65-year-old woman over delivery of smelly pillows.
Simmi Surjeet Singh, a resident of Sector 12, had purchased two smart bedding pillow sets online from Gurgaon-based Star CJ Network India Pvt Ltd for Rs 1,998 on February 18 last year.
According to her, when she opened the packages, the pillows smelled so bad that they could not be used.
She immediately called up the Gurgaon retailer who asked her to call the Maharashtra-based manufacturer Damual Trading Pvt Ltd. On contacting the manufacturer, she was informed through SMS to send the product at her expense to their address in Thane.
The courier agency told Singh that it would cost her Rs 1,800 per package if she chose to transport them by air and Rs 1,350 per package if sent by road with no guarantee regarding safety of packages.
Singh told the court that the huge cost of transportation discouraged her from returning the items. She then issued a legal notice to both the firms on February 26 last year.
No one appeared before the consumer court on behalf of Star CJ Network India Pvt Ltd and Damual Trading Pvt Ltd.
The forum, under president Dharampal and members Anita Kapoor and Anil Sharma observed, “The non-appearance of the firms despite notices shows that they have nothing to say in their defence or against the allegations made by the complainant. Therefore, the assertions made by the complainant go uncontroverted. As such, the same are accepted as correct and deficiency in service on the part of the firms is proved.”
The forum ordered the firms to refund Rs 1,998, the cost of pillows, to the complainant at 9% interest from the date of purchase, Rs 5,000 for the mental agony and harassment Singh faced on their account, and Rs 5,000 as cost of litigation, with the total compensation amounting to Rs 12,000.