To deliver on his promise of good governance, chief minister Harish Rawat started using social media like Facebook to resolve people’s grievances, said an official statement.
Rawat started the process through a programme ‘A Dialogue on the Social Media Platform’ held at Bijapur guesthouse here on Saturday where he went through the complaints and problems made by the people on a Facebook page ‘Harish Rawat CM, Uttarakhand.’
“The chief minister personally went through the complaints relating to various grievances the people registered online as part of that programme…he also instantly responded to the complaints and instructed the officials by phone to resolve those complaints,” the official note said.
“Till now, the chief minister used to contact the people by phone to listen to their problems and get them resolved,” Surendra Kumar, the chief minister’s media in-charge, told Hindustan Times.
“He is now trying to take to a potent tool like social media to increase his outreach and to ensure that the bulk of complains registered by the people online are resolved at one go.”
According to Kumar, people posted the complaints on the CM’s FB page. “This process of registration had been going on for the past three months,” he informed.
“The chief minister’s initiative to resolve the people’s problems online would give a push for development by speeding up delivery. It will also help him deliver on his promise of good governance,” Kumar said.
Speaking on the occasion, the chief minister said his earlier move to have the people’s problems resolved via videoconferencing would continue.
“However, the acceptance of social media among the people is also increasing at a fast pace,” an official release quoted him as saying. “So, our endeavour to connect with the people via social media and resolve their problems using that medium would also simultaneously continue.”
Rawat said that he “wants” all the wings of his government to get cracking and actively resolve the people’s problems at their respective levels.
A large number of people from different parts of the state got their complaints registered through social media.
Deepak Chauhan of Uttarkashi posted a complaint (online) urging the CM to ask officials to fill the posts of teachers and doctors lying vacant in schools and hospitals. Replying to his query, the CM said teachers had been appointed in primary schools.
“By September, the posts of teachers lying vacant at the high school and intermediate levels would also be filled. Similarly, efforts are on to appoint doctors in hospitals,” the chief minister replied.
Similarly, Nandan Singh of Ghughti village in Syalde block raised the issue of road connectivity through Facebook. He said the work on the Deghat-Ghughti motor road had not started even 10 years after the project had been sanctioned. Rawat assured him that his complaint would be addressed following an inquiry.