Passengers rue lack of Wi-Fi, other facilities in UTC-run luxury buses | dehradun | Hindustan Times
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Passengers rue lack of Wi-Fi, other facilities in UTC-run luxury buses

Say promises made at the time of launch of Volvo bus service not met

dehradun Updated: Jun 26, 2017 20:31 IST
Nihi Sharma
A passenger looks for Wi-Fi details in a high-end bus in Dehradun.
A passenger looks for Wi-Fi details in a high-end bus in Dehradun. (HT Photo)

Sachin Bansal, an employee with a private consultancy firm in Delhi, says he is not satisfied with Volvo bus service operated by the Uttarakhand Transport Corporation. Ask him the reason, Bansal says the buses do not have free Wi-Fi and some other facilities that were promised by the corporation at the time of the launch.

“I travel to Dehrdaun at least twice every month and I prefer Volvo. But the condition of the buses is bad. They do not provide free Wi-Fi as promised. The water bottle they provide is of some local brand. Some of the buses have poor air-conditioned system. We don’t have problems paying, but at least we need services,” says Bansal.

Rashmi Rawat, a student who travels to Computer College in Meerut, says, “The high-end buses also promised television. But I have never seen one during my regular travel in the past one year.”

The Uttarakhand Transport Corporation (UTC) has deployed around 100 private buses on inter and intra-state routes. It has 39 Volvo buses, of which 20 are run the Dehradun-Delhi route. A few buses of Bharat Benz have also been introduced recently for better transportation on the inter-state routes.

However, there is a general complaint from the passengers that the corporation buses lack in necessary facilities and there is a need to increase the number of buses.

On this, Deepak Jain, general manager, operations, UTC, tells Hindustan Times: “We have 100 private buses on inter and intra-state routes, which I think are more than enough. There are some issues with providing the facilities as promised, but I don’t think more private buses are needed.” He said the corporation was trying to introduce multi-axle buses for better transportation experience, but could not find companies offering the services in Uttarakhand.