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Act promises timely response to civic woes

If the Delhi Police have been sitting on your servant verification application for quite some time, you have a tool in hand now to make them work in a time-bound manner. Neelam Pandey reports. New services

delhi Updated: Nov 27, 2011 02:43 IST
Neelam Pandey

If the Delhi Police have been sitting on your servant verification application for quite some time, you have a tool in hand now to make them work in a time-bound manner.

The Delhi government is all set to include host of new services in the Delhi (Right of citizen to time-bound delivery of services) Act, 2011. It incorporates servant's verification, getting a new water connection, converting your property from leasehold to freehold and booking an MCD park or community centre, among others. Till now, these services were not in the ambit of the Act.

Residents are now empowered to get compensation for delays in services by city departments and agencies. Earlier, 44 services were under the ambit of this Act, which will go up to 60 in the next 15 days.

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"In a meeting with Delhi chief secretary, it was noted that servant verification carried out by police takes a lot of time. Because of this, many don't come forward for verification. People need to verify their servants to ensure they don't pose a threat to their lives. The Delhi Police have agreed to carry out the verification in a time-bound manner, but only for those servants who are from Delhi," said a senior Delhi government official.

He said the timeframe for conducting the verification was still being worked out. "We are yet to decide the timeframe for the delivery of this service," he said.

Under the new services, a water connection has to be provided in 35 days time, converting a property from leasehold to freehold will take 45-60 days, and booking a park or community hall will take three days.

After the Act came into force in September, host of agencies - the Delhi government, MCD, NDMC, power distribution companies and police - have entered into service-level agreements, specifying the timeframe for the delivery of each service provided by them. To begin with, all departments have set aside Rs 1,000 for payment of penalties. "An officer has been appointed by all departments to impose fines. Those, who fail to process the applications within time, will have to pay a fine of Rs 10 per day up to Rs 200 per application. This amount will be deducted from their salary and paid to the applicant as compensation," he said.