AI’s 2nd day at T3 continues with hiccups | delhi | Hindustan Times
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AI’s 2nd day at T3 continues with hiccups

Although passengers faced trouble on the second day of Air India’s operations at Terminal 3 too, airline functioned much better as 75% of its flights took off on time.

delhi Updated: Nov 13, 2010 07:50 IST
HT correspondent

Although passengers faced trouble on the second day of Air India’s operations at Terminal 3 too, airline functioned much better as 75% of its flights took off on time.

However, baggage claim remained a problem area, as passengers were confused about how to get to it. To solve the problem, the airline now plans to run the baggage three times on the conveyor belt before sending it to reclaim area.

“At Terminal 1D, passengers’ baggage kept running on the conveyor belt till the passenger claimed it. But at T3, the situation is different as the baggage goes to reclaim, after running twice on the belt. This confuses the passengers; but we are making arrangements to address this issue,” said an Air India spokesperson.

Also, while a few of the airline’s flights were delayed, some had to be cancelled. It also combined one flight. Five international flights of Air India were cancelled because of very few passengers.

“Out of 53 departures, we operated 39 on time and 12 were delayed by about one or two,” the spokesperson said. He said the reason behind delays was shortage of cabin crew.

“We are still facing a shortage of cabin crew since the numbers of flights were increased. Against the 486 flights in a week, we are operating 770 flights,” said an Air India official.

Passengers, too, were harassed when they couldn’t contact airline staff in case of flight delay.

“My flight was delayed for over four hours and no one was ready to inform us,” said a passenger coming from Kochi.