Both Team Anna and Aruna Roy's National Campaign for People's Right to Information has termed the government's citizens charter bill, meant to redress grievances of people, as a "weak" legislation.
In separate comments on the bill introduced in Lok Sabha on Wednesday, the two civil society groups said the bill fails to empower the district level bodies to redress grievances.
"There are some significant lacunae, which if appropriately amended, will lead to a legislation which will empower the common person to claim their entitlements," NCPRI said in a statement, listing 12 major flaws in the bill.
However, Team Anna wanted citizens charter to be part of lokpal bill whereas NCPRI believed that people's grievance and assurance of public delivery of services should be addressed through a separate legislation.
"We are concerned that this authority has not been made appropriately independent of the government and recommend that the appointment, transfer and removal of the designated authority must be with the concurrence of the state/ central grievance redress commissions...," an NCPRI statement said.
Cautiously welcoming the introduction of a separate citizens charter bill in Parliament, it said they were concerned that the provision of compensation has been made conditional to the imposition of penalty.
"Compensation should be paid as and when awarded and not when, and if, the penalty is imposed. There should be a protocol that ensures that certain categories of violation will attract mandatory penalties and compensation," Roysaid.
(with PTI inputs)