At T3, a day of confusion and insensitivity | delhi | Hindustan Times
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At T3, a day of confusion and insensitivity

Confused passengers scurrying around to claim their baggage was a common sight at Delhi airport’s Terminal 3 on Saturday. Not only were their Air India flights cancelled, many had not even been informed about the cancellations. Rajat Arora reports.

delhi Updated: Jan 14, 2012 23:46 IST
Rajat Arora

Confused passengers scurrying around to claim their baggage was a common sight at Delhi airport’s Terminal 3 on Saturday. Not only were their Air India flights cancelled, many had not even been informed about the cancellations.


Add to that the ordeal they underwent in claiming their luggage and getting a refund of their tickets.

Most passengers had checked in as they had no idea that their flights had been cancelled. From then on, it was sheer hell: many claimed.

“We were tossed from one counter to another. The ground staff had no clue and we were told that the flight would take off in sometime. It was only after three hours that they told us the flight has been cancelled. Then it took us another four hours to get the refund,” said Anirban Sarkar, who had to catch a flight to Bhubaneswar Many alleged that the Air India ground staff was insensitive and did not even make arrangements for food for the stranded passengers.

For 61-year-old wheelchair-bound Sarjeet Kaur, 61, Saturday was a day she isn’t likely to forget. Her Air India flight to Chandigarh from Mumbai was stranded at the Delhi airport and the Air India staffers tried to get her to board a bus to Chandigarh they had arranged for passengers.

After much delay and requests from other passengers, Air India finally agreed to get her a seat in a Jet Airways flight. “They wanted to me take a bus. I can’t walk. How can I climb the stairs of the bus? They couldn’t be more rude,” said an annoyed Kaur.

French national Clemens (he goes by single name), 29, missed the big fat Indian wedding of her friend in Jodhpur that she had been looking forward to since days. Her Air India flight from Delhi to Jodhpur was cancelled and she was stranded at the airport for almost five hours. “I have no clue when I will reach Jodhpur,” said a harassed-looking Clemens.