Hundreds who were eager to return home on time on a weekend were stuck for hours on Saturday after a technical problem at the Sarojini Nagar automated multi-level parking.
The trouble began around 6 pm when the facility — the city’s first — developed glitches because of which parked vehicles could not be transported with the help of elevators. Over four hours later, around 250 vehicles were still stuck at the parking facility, with their owners — including office-goers and weekend shoppers — were waiting to leave.
Of the eight elevators that transport vehicles to and from the eight-storey facility, seven stopped functioning.
According to several commuters, the remaining elevator was working but sporadically.
“The facility’s computer server had crashed, because of which the elevators stopped working. There was a huge crowd of people whose vehicles were stuck,” said Ashok Randhawa, president of the Sarojini Nagar Mini Market Association.
Later, the air-conditioning system at the facility too developed snags. According to Randhawa, this was the third time the facility developed snags after its inauguration last November.
The facility, constructed by the New Delhi Municipal Council, cost Rs. 80 crore to build. The facility can accommodate 824 vehicles.