The Central Board of Secondary Education (CBSE), on Monday, started counselling sessions for students and parents ahead of the Class X and XII board examinations. The counselling will continue till April 8, the last day of the exams.
The CBSE has, for the first time, introduced a Centralised Call System for better accessibility and students’ convenience.
“This system will first connect the caller to operators in Delhi where general queries can be addressed. If need be, the call can be transferred further to trained counselors,” said Rama Sharma, public relations officer, CBSE. The CBSE is offering counselling via telephone, Question-Answer columns in newspapers, IVRS and online counseling through the CBSE website to reach out to students and parents.
“The sessions have proved to be very useful in dealing with stress, exam related or otherwise, in the past. At times, they have helped students tackle personal issues as well,” said Sharma.
The telephonic counselling line will be operated by 52 principals, trained counselors from CBSE-affiliated government and private schools, psychologists and social scientists and is functional from 8 am to midnight from various locations including Delhi, Chandigarh, Kerela, Kanpur and Bangalore among others.
Helpline centres have also been opened at Kuwait, Dubai and Qatar. The facility to provide counselling to specially-abled children, started last year, is available this year as well.
Public can also log on to the CBSE website, www.cbse.nic.in, and interact with the Chairman on exam-related issues. The Centralised Call System can be accessed at the following numbers: 011- 22236110, 011- 22236111, 011- 22236112 and 011- 22236113.
The board exams begin in the first week of March.