There is an image among the public that transport department is very corrupt.
I agree that my department has a bad image and we need to improve it. We have made several changes in the past one-and-a-half years, which has already started yielding results. Things have improved drastically when it comes to getting a learner's licence. Corruption may not have been eliminated but it has certainly reduced. In next few months, you will see more changes and a corruption-free transport office.
What steps have you taken to ensure the public does not have face any problem?
We have a computerised learner's licence system. The applicant has to give his biometric details and take a computerised test. The permanent licence is sent by post to the applicant's house. Touts used to make money by helping to clear the test and to get the licence delivered fast. They cannot do anything now.
What are the other changes you are trying to bring?
From August 15, all zonal transport offices will be inter-linked. The applicant can go anywhere and get the licence made. To beat the crowd, he can take online appointment. The call centre we are establishing for three-wheelers and taxis will also help applicants to fill up the form.
The fitness centre in Burari is called the den of corruption and harassment. Do you have any plans for that?
This is the only fitness centre for all commercial vehicles. We are planning to outsource this work. The department is identifying big petrol pumps across the Capital where commercial vehicles can be tested for fitness. It will reduce pressure at Burari. We plan to open one centre at Kanjhawala.