A city consumer forum has asked Delhi Development Authority to make public the names of applicants for its future housing schemes in time before the draw of lots, so that various banks accepting applications on its behalf do not fail in forwarding them to it.
A bench of district consumer disputes redressal forum headed by its president CK Chaturvedi gave this direction to the DDA on a plea by applicant Birendra Bahadur Singh for its 2008 housing scheme, who had alleged that the HDFC Bank had failed to forward his application to the housing body.
The forum also asked the HDFC Bank to pay Rs one lakh as compensation to Singh, besides a litigation cost of Rs 10,000.
"We would like to suggest to DDA to make public the applications received through various authorised banks so that such cases are detected by applicants well before the draw of lots," the bench, which also included members Meeru Mittal and S R Choudhary, said.
The consumer forum directed that "copy of the order be sent to vice-chairman, DDA" and that its order should be complied within 30 days.
The bench awarded the compensation to Singh, who had submitted his application form for the DDA's 2008 housing scheme through HDFC Bank (then Centurian Bank) at Connaught Place.
The bank, however, did not forward his application to DDA, leading to exclusion of his name from the draw list.
"In the light of this, we award compensation of Rs 1,00,000 for loss of opportunity by the complainant (Singh) to participate in the draw of DDA due to fault of HDFC Bank. We also allow Rs 10,000 as litigation cost to the complainant which will be paid by the bank," the bench said.
Ghaziabad resident Singh said he had availed bank's scheme for funding the registration fee worth Rs 1.50 lakh for the housing scheme and, accordingly, he had submitted the requisite cheque of Rs 5,700 as the interest on the DDA scheme fee.
Singh said that later he came to know that his application form was not forwarded to DDA and his name could not be included in the draw for flats.
The bank accepted its failure in sending the form to DDA along with registration fee and took the plea that the signatures on Singh's cheque did not tally.
The consumer forum, however, found that the bank had not informed Singh about the same despite he being its account holder.
Terming it an "open and shut case", the bench said, "In our view, this is a clear that after-thought defence was created to cover its (bank) mistake in not sending the form."