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Dear Railway Minister...

Here’s the first load of goods on what YOU think Lalu could do to make the journey part of the destination on the Indian Railways.

delhi Updated: Feb 13, 2009 01:07 IST

Pricing
The Railways are charging very high fares through hidden means. Besides, 30 p.c seats are not allotted to general public and are kept for babus in the ministry. This compels passengers to look for other options like Tatkal, which come at higher rates.
—Narender Kumar
lll
Under Tatkal, one is supposed to get a ticket on counter. But the Railways is even issuing waiting list on Tatkal tickets, which are non-refundable. What is the purpose of the scheme then? And when the tickets get cancelled under the waiting list, the passengers are asked to pay Rs 10 as Internet service charge in case of an e-ticket and Rs 20 mandatory deductions for a cancellation. This practice should be challenged by some consumer body.
—Mohan Ghelad, Mumbai
lll
Tatkal quota should be applicable for same day travel and not five days in advance. Fleecing in the name of Tatkal should stop. Please investigate its functioning. Has the quota of general reserved seats shrunk to less than 40%?
— Divya Jha and others
lll
Passenger Comforts
Why has the Railways reduced chair cars’ sitting space? A passenger cannot even change his posture. Do necessary.
—Sunil K Sharma, Delhi
lll
Scrap the scheme that provides for third foldable berths in coaches. The ‘jugadu class”’has to be banished.
— James Thayil and others
lll
Over-bridges connecting platforms should have slopes for passengers on wheel chairs, as also to carry wheeled suitcases.
— M.R. Malu
lll
Spend money to improve amenities. Ensure transparency/professionalism in selection of contractors for catering, bedroll and train/track cleaning jobs. Ensure trains have clean toilets at least.
—Silvi Kurien and others
lll
Catering
Catering is pathetic. Trays on which food is served are cleaned in toilets. Lalu Prasad should pay attention to this too.
—M.Venkatraman.
lll
Children refuse to use toilets of trains. They are always stinking and filthy. I even filed a complaint once. But who cares!
—Nishesh, Delhi
lll
Announcing new trains and coaches are not enough. Ensure coaches are sprayed with DDT and provided with mousetraps.
— Ravi Pandya, Mumbai
In last 40 years, the Railways have not changed menu, except in Rajdhani and Shatabi . Quality of tea, coffee served continues to be horrible.
—Devashish Jagirdar, Delhi.
lll
Cleanliness
Our tracks and rail routes are lined with trash. No doubt our passengers are responsible for this. Several contractors continue to serve in plastic cups. And the result — mounds and mounds of rubbish, endangering our landscapes. Maintenance of the tracks is poor. There is dire need to keep tracks clean so that rats do not feed on it.
Jagdeep Desai, Mumbai