Ears for your woes: Civic body launches call centre | delhi | Hindustan Times
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Ears for your woes: Civic body launches call centre

The East Delhi Municipal Corporation (EDMC) has become the first municipal body in Delhi to open a citizen's helpline to deal with complaints from people in its area. Callers can dial 155303 and talk about problems ranging from unauthorised construction to delays in getting garbage removed.

delhi Updated: Feb 27, 2013 00:28 IST
Hamari Jamatia

Complaining about broken roads and garbage in your vicinity is now just a phone call away.

The East Delhi Municipal Corporation (EDMC) has become the first municipal body in Delhi to open a citizen's helpline to deal with complaints from people in its area. Callers can dial 155303 and talk about problems ranging from unauthorised construction to delays in getting garbage removed.

They can also get details of the departments they should contact to get a particular grievance solved. A trial run regarding this has been started and things are working smoothly, officials said.

"Last week, the EDMC started the trial run to see if the call centre works. If we are satisfied with its functioning, there will be a formal announcement of the helpline number. We will also make efforts to advertise the number," said a senior EDMC official.

A centralised call centre for the purpose has been set up in the Patparganj industrial area that will function as the co-ordinating body between residents and departments of the civic body.

According to civic body officials, the functions of the call centre will include answering queries of citizens regarding the services provided by the corporation, registering their complaints, forwarding them to officers concerned of the civic body and updating the complainant about the action taken.

"The call centre's staff has been trained to answer queries related to services provided by the EDMC such as the sanctioning of building plans, applying for trade licences and aspects of outstanding taxes and fees. Residents can also call on board numbers to seek details like contact numbers of officials concerned and status of service requests," said a senior corporation official.

The call centre will be manned by a private agency selected through open tender. The total cost of establishing and running the call center is likely to be around Rs. 26 lakh.