Fix for long lines in unpopular machines | delhi | Hindustan Times
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Fix for long lines in unpopular machines

In a bid to prevent long queues for tickets, the railways has doubled the number of automatic ticket vending machines across Delhi’s stations.

delhi Updated: Apr 28, 2012 00:53 IST
Rajat Arora

In a bid to prevent long queues for tickets, the railways has doubled the number of automatic ticket vending machines across Delhi’s stations.

Another 100 such machines will be installed by the end of the year. The move by the railways comes at a time most of the machines are not working.

Several users have not found the machines, first installed in November 2010, to be appealing. Only 4,000 transactions are made every day, whereas around 20 lakh passengers make train journeys in Delhi alone.

“These machines hardly work. Instead of increasing their number, the railways should increase the number of ticket counters at stations. That would save us a lot of time,” said Mayank Dixit, who commutes daily by trains.

The machines are operated by users themselves with the help of smart cards, which can be obtained from the booking centre.

Each machine costs around R2 lakh.

The railway has offered a 5% discount to make the service popular. Glitches, however, have kept many users away.

“One reason why the service couldn’t be popular is that the machines are mishandled by users. They don’t know how to use it. We spend a lot on the maintenance of these machines,” said a senior railway officer, requesting anonymity.

However, the railways feels that these are initial hiccups and the service will become popular and save users a lot of time.

“People will take time to get used to this service. We are also planning special awareness campaigns. The process of generating a ticket lasts just half a minute,” said AS Negi, PRO, northern railways.