MCD draws flak on Facebook | delhi | Hindustan Times
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MCD draws flak on Facebook

After Rupesh Gupta posted a picture of a service lane in Rohini’s sector 13 where garbage is dumped and sweepers burn leaves daily, Preeti Goel asked MCD on its Facebook page: “Are sweepers allowed to burn leaves and horticulture waste?”

delhi Updated: May 11, 2011 23:46 IST
Nivedita Khandekar

After Rupesh Gupta posted a picture of a service lane in Rohini’s sector 13 where garbage is dumped and sweepers burn leaves daily, Preeti Goel asked MCD on its Facebook page: “Are sweepers allowed to burn leaves and horticulture waste?”

Within minutes, the MCD moderator posted: “This is a forum for issues related to designated garbage collection sites and toilets. However, your complaint has been forwarded to the zone concerned.”

Goel then posted: “This forum would fail to deliver if it remains narrowly focused on ‘designated garbage collection sites’. Let the focus be on ‘garbage’ anywhere, any kind.”

Several people share Goel’s views. Ever since the civic body launched its page on Facebook in January, residents from across the city have been enthusiastically posting complaints along with pictures of garbage-strewn spots, dhalaos, streets and service lane.

They have also complained about broken roads and unauthorised constructions.

However, all complaints on the page get the same reply—that they have been forwarded to the zone concerned.

Pankaj Agarwal, general secretary of Delhi RWA joint front, said: “Citizens usually complain about non-removal of garbage from streets and backlanes. Whether the garbage is taken to the dhalao or disposed off directly in the landfill site is immaterial.”

Deep Mathur, MCD’s director (press and information) clarified: “The Facebook page is primarily meant for complaints about dhalaos. It is structured that way. As of now, our system is attuned to removal of garbage from dhalaos.”

“We do forward the mails to the officers concerned. And people can always call our control room (1266) for all kinds of complaints,” he added.

However, Agarwal rebutted this suggestion and said: “Calling a control room is useless. The MCD’s initiative has no credibility.”