The three new municipal corporations will now address a full gambit of civic problems through Facebook.
Earlier, the social networking page of unified Municipal Corporation of Delhi (MCD), launched in 2011, was only used for complaints regarding sanitation.
But now services will be extended to issues such as encroachment, tree-felling, broken roads, monkey menace and stray dogs.
This will save people from calling or personally visiting corporation offices to register complaints. Suggestions have also been invited from people on how to better services. Officials said the new corporations wanted to increase public interaction and Facebook was the best platform to stay connected with the residents of Delhi.
The Facebook page of united MCD has elicited a favourable response from people and received more than 100 complaints a week.
“The Facebook page of unified MCD is very popular and invited a whole gambit of complaints. But solutions were provided only to sanitation-related issues. With the new pages, we are experimenting with other services as well. We will be able to tell how effective it is only after a few weeks,” said an EDMC official. The old MCD page which no longer functions now redirects users to the three new pages.
Annapurna Mishra, mayor of East Delhi Municipal Corporation (EDMC), said prompt action will be taken after complaints are received.
“The page will be useful in redressing public grievances without people having to report to the headquarters directly,” she added.
The North Delhi Municipal Corporation which launched its Facebook page some days ago has now included services like urinals. Within hours of its launch, residents posted their complaints on the page.
“The concept of ‘citizen journalist’ will also be initiated on Facebook. People who highlight civic problems and increase our engagement with Delhiites will get recognition,” he added.