Passengers suffer as AI, CISF slug it out
While passengers are at the receiving end over increasing incidents of baggage theft at the Delhi airport, Air India and the Central Industrial Security Force (CISF) are busy blaming each other.delhi Updated: Oct 19, 2011 00:39 IST
While passengers are at the receiving end over increasing incidents of baggage theft at the Delhi airport, Air India and the Central Industrial Security Force (CISF) are busy blaming each other.
Air India has alleged that they had informed the CISF about the theft cases, but when the security agency failed to do anything, they had to write to the Delhi Police.
The Delhi Police, who are now investigating these cases, are finding it difficult to trace the accused in old cases. “When we asked Air India as to why they
didn’t inform the police about theft cases earlier, they said they had reported it to the CISF.
The airport agencies should inform Delhi Police about crimes inside airport,” a police officer said.
Air India has written to both CISF and the Delhi Police, expressing concern over increasing number of theft cases. “Every month, we are receiving nearly 10 complaints from passengers. It is a dent on the image of the airline and the matter was taken up with the CISF initially,
but after getting no response from them, we wrote to the
Delhi Police,” an Air India officer said.
CISF, in their defence, said they are not responsible for safety of registered baggage. “There was a communication between Air India and CISF in the second week of September on the issue of theft from baggage. We have asked Air India to give us the complaint given by passenger,” a CISF officer said.
“The airlines themselves avoid going to police or any other security agency and compensate passengers on their own,” he added. Between the blame game it is the passenger who will suffer.
“It is the responsibility of the airline to check for thefts and then inform the local police,” the police officer said.