People, trains stuck as 'minor' snag hits Metro | delhi | Hindustan Times
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People, trains stuck as 'minor' snag hits Metro

For Metro, service disruption due to technical glitches has become almost an everyday affair. HT reports

delhi Updated: Dec 03, 2010 23:40 IST
HT Correspondent

For Metro, service disruption due to technical glitches has become almost an everyday affair.

On Friday, thousands of office-goers reached their workplaces late after a train, from Dwarka to Anand Vihar, developed a technical problem.

Although Delhi Metro Rail Corporation termed it a "local minor glitch", services were held up for about half an hour.

As DMRC failed to identify or rectify the problem immediately, the crowded train on Line 3 ran at a very slow speed and had to be stopped at Rajiv Chowk Metro station, where the technicians looked into the issue. "This caused bunching of some trains on the track causing delay in Metro service," said a DMRC spokesperson.

The problem was identified by the train operator at 10.15am.

The snag, which according to DMRC officials, was sorted out in five minutes, resulted in huge rush in trains and overcrowded platforms. According to DMRC officials, Line 2 (Jahangir Puri to Gurgaon) and Line 3 (Dwarka to Noida/Anand Vihar) cater to a huge number of office-goers. Frequency of trains on these two lines is a little over two minutes, which is why a malfunction on these lines causes bunching of trains on the tracks, said a senior DMRC official.

Commuters alleged that several trains on Line 3 were delayed for about 30 minutes and there were no announcement about this at the stations.

"Had there been announcements, we could have managed to reach office on time by other means like a bus or an auto," said Dilip Duggal, who boarded the train at Tilak Nagar for Rajiv Chowk.

Manisha Sharma, an ad agency employee, said, it took her an hour to reach Rajiv Chowk from Janakpuri West and she missed a meeting. "It generally takes just 30 minutes to cover the stretch," she said.

This is the fourth time technical snags have held up Metro services in the last two weeks. Services were disrupted twice on Line 3 and once on Line 2 - the worst-ever service disruption faced by the Metro since its inception eight years ago.