The real troubles in virtual payments | delhi | Hindustan Times
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The real troubles in virtual payments

Like a coin, e-wallet services also have two sides. Though, such apps are helping people in the times of cash crunch, many are facing problems due to security lapses.

delhi Updated: Jan 27, 2017 20:32 IST
Ruchika Garg
Small vendors on street sides are accepting PayTM as a mode of payment post demonetisation in New Delhi.
Small vendors on street sides are accepting PayTM as a mode of payment post demonetisation in New Delhi. (Saumya Khandelwal/HT PHOTO)

Demonetisation has prompted people to turn to e-wallets, but not without a share of trouble. The loopholes in the security of such apps have users in a fix. From personal security to losing money, there are issues galore, say users.

E-wallet friends

While making payments, the application shares contact details with the receiver and that turns out to be a problem for girls. “I pay autorickshaw drivers through mobile apps and use e-wallets to pay local vendors. Since they have my number now, some of them have begun to give me missed calls and send random messages. They call themselves e-wallet friends,” says Shakshi Goyal, who studies in a private university in Noida.

Make most of the money

Many say they are paying 5 to 15 percent extra money to use e-services. Radhika Mishra, a resident of Sector-14, Gurgaon says, “A parlour in Sector-15 is charging 15% extra on e-wallet payment.” Another Gurgaon resident has also paid extra money in a parking area. “I have paid extra money for parking in a mall in MG road as they were charging more money if we pay by app,” he says.

Boon or Bane?

Those who have lost their phones are unable to keep a track on the payments done through apps. Most of the users are not aware of the privacy setting that can guard their money. Manisha Sharma, a resident of Faridabad says, “I lost my phone two days back and the one who picked it up spent all my money from the app account.”

Shaveta Arora, a resident of Gurgaon too has lost money. She says, “Despite chasing the app center for the last 10 days, I am not getting any response. I transferred some money to the merchant’s mobile number but he didn’t receive it. Neither did I get a confirmation SMS, due to a glitch in their system. But the amount was debited from my wallet. Don’t know how their system does reconciliation of failed transactions. I still haven’t got my money back and the customer support is not helpful at all.”

What Cyber law expert has to say?

“We have observed several cases where girls have complained about missed calls from unknown numbers and messages due to sharing of details from e-wallet apps,” says Pavan Duggal, Cyber Law Expert.

However, Anyesh Roy from the Economic Offences Wing of Delhi Police says, “Our department has not received any complaints yet, may be other departments like the cyber crime cell has.”

Tech Advice

“We are aware of privacy issues but the companies are trying to work on them and they will be sorted out soon. As far as the security is concerned, most of the users are not using it. There are biometrics sensors and security pin in most of the apps. Apart from these, there are customer care executives and a support team to help users in trouble,” says Rohan Khara, a tech expert who works with an e-wallet company.