Tour operator fined for misspelling passenger’s name
What’s in a name? A lot. This is what a tour operator realised after being directed by a consumer court to pay a compensation of Rs 10,000 for misspelling the name of an air passenger in the e-ticket, reports Harish V Nair.delhi Updated: Jan 10, 2009 22:52 IST
What’s in a name? A lot.
This is what a tour operator realised after being directed by a consumer court to pay a compensation of Rs 10,000 for misspelling the name of an air passenger in the e-ticket following which her entire family went through agonising moments at the Palam airport.
Vikaspuri resident Shubh Chand Jain had purchased five e-tickets of Jet Airways for his family members from Trip Travel Pvt. Ltd. on March 24, 2008 for a journey from New Delhi to Raipur and back. The date of departure was March 29 and arrival on March 31.
When he reached the airport, Jain found that the tour operator had forwarded his daughter Sneha Jain’s name to Jet Airways officials as Neha Jain.
Thanks to the mistake, they were not being allowed to board the flight till the staff of National Airport Authority of India came to their rescue.
The court noted that the entire family had undergone “uncertainty, mental trauma, agony till the last moment”.
Jain and family had to face the same problem at Raipur airport during their return flight. The flight also got delayed due to that.
A bench of judges J.P. Sharma and K.K. Gupta also hauled up the tour operator for overcharging the Jains by Rs 2,000 per ticket, more than what was displayed on the Internet and newspaper advertisements.
Terming it an unfair trade practice, the court ordered the refund of Rs 10,000 to the Jain family within a month.