‘We are trying to make the system simpler’
'If all the documents are in place there is hardly any delay on our part. Many times people claim that the papers are in order but they are not. Still, to make the system simpler we are going to introduce an e-governance project wherein accountability of officers will be fixed', says K S Mehra(MCD commissioner).delhi Updated: Jul 13, 2010 23:43 IST
K S Mehra
Applicants don’t get building plans on time. They complain there is red-tapism and it takes months to get a job done.
If all the documents are in place there is hardly any delay on our part. Many times people claim that the papers are in order but they are not. Still, to make the system simpler we are going to introduce an e-governance project wherein accountability of officers will be fixed. We have also done away with the old system of issuing a building plan. Now, we accept whatever application the architect produces and it is he who will be responsible if there are any mistakes. Rather than a month, plans are also being cleared in a week’s time.
Does MCD ever take any action against the erring officials?
Whenever anything is brought to our notice either by our own officers or the public, we conduct inquiries into the matter. If someone is found guilty, he can be punished and in many cases suspension also takes place.
Who can one approach if one is harassed or asked to pay bribes?
One can lodge a complaint with the vigilance department of the MCD. People can file individual complaints with the concerned department, too.
Are any steps being taken to bring in transparency in the whole process?
We are developing a software which will allow people to submit their building plan applications online. Rather than going all the way to the MCD headquarter or the zonal offices, people will be able to submit the drawings online, too. If the application is not processed within a stipulated time, the officers will be held accountable. This will bring in greater transparency in the system. The project will be implemented in six months.
Houses in the Walled City areas are in a shambles and though residents have submitted their building plans to reconstruct their houses, not a single plan has been cleared by the MCD. Till the redevelopment plan of the Chandni Chowk is not finalised and developmental norms are not notified by the government, we can’t sanction any building plan.