The need for a grievance redress infrastructure that is decentralised and time-bound in addressing complaints is vital to tackle corruption at all levels, activists have said.
“It is important that the bill is placed and passed within this session of parliament,” said noted RTI activist Aruna Roy, adding: “If there is will, it can even be passed in a single day.”
While the Union cabinet had approved the grievance redressal bill, there is no clear indication of the precise provision approved and the amendments made. The only information is on the PM’s Facebook page in the form of 16 slides.
“Every public authority or office should have a grievance redress officer at the panchayat, municipal or ward level for receiving and disposing of complaints,” said Anjali Bhardwaj, director, Satark Nagrik Sangathan.