National carrier Air India on Sunday said it has set up a high level monitoring system at Indira Gandhi International Airport Terminal 3 (T3) in Delhi to ensure that flight operations are smooth and passengers get a seamless connectivity between international and domestic flights.
A nodal group of senior officers comprising executive directors and heads of operating departments has been constituted to resolve all operational issues, a release issued in Mumbai said.
Four working groups have also been formed, each of which will be headed by a senior officer of the level of executive director. Officers from various operating and support departments have been assigned to these working groups for deployment on round-the-clock basis from today, it said.
These working groups will monitor arrival and departure of flights, delivery of baggage, facilitation of passengers who miss connecting flights and information dissemination to external public.
The executive directors of each of the working groups have been fully empowered to take all operational decisions on the spot to ensure that on-time performance is maintained and to minimise the inconvenience to passengers, if and when flights are delayed due to any reason, it said.