The New Delhi District Consumer Disputes Redressal Forum has ordered Air India to pay a compensation of Rs. 30,000 to a retired vice admiral for poor services during an international flight from New Delhi to New York with his wife.
“Air India’s casual attitude to services in the flight needs to be addressed in its own interest. This is not the only complaint as the complacency is for all to see when compared to other airlines”, forum members said.
The complaint alleged that the flight took off late, the entertainment sytem and the air hostess bell was not functioning, the seats were uncomfortable and the top light in disorder.