The Malaysian Airlines has been asked by a consumer forum here to pay Rs 20,000 to an advocate for making him travel all the way from Ludhiana to Delhi to collect his luggage, which the airline had delayed in delivering.
The District Consumer Disputes Redressal Forum presided by Narendra Kumar observed that considering the money spent by the complainant, the delay caused by the airline and "in the interest of natural justice" the lawyer was entitled to a compensation of Rs10,000 and a litigation cost of Rs 5,000.
"We have ordered the opposite party to pay a sum of Rs 5,000 for the cost of collecting luggage by the complainant from Delhi and Rs 10,000 as compensation along with Rs 5,000 as the cost of litigation. The total amount which comes to Rs 20,000 is to be paid to the complainant," the bench said.
The forum's order came on the plea of a Ludhiana-based lawyer, Satish Sharma, who had claimed he had to travel all the way to Delhi to collect his luggage, which was not delivered to him on time by the airline.