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Automated ticket counters to cut queues

delhi Updated: Aug 29, 2011 23:41 IST
Subhendu Ray
Subhendu Ray
Hindustan Times
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Soon you will be able to get travel tokens for Metro rides without standing in long queues. In a bid to ease the process of getting tokens and reducing long queues at counters, Delhi Metro Rail Corporation (DMRC) has decided to introduce as many as 150 automatic token vending machines (TVM) across 139 stations.

The system also has features like audible alarms and events. And the machine will just not provide you tokens. One can even recharge a Smart Card through the machine, DMRC officials said.

At least one TVM will be installed at most of the stations while busy stations like Rajiv Chowk, Kashmere Gate and Mandi House may get more than one TVM.

The process of installing automatic TVMs has already been begun. The project is expected to be completed within six to eight months, said Anuj Dayal, spokesperson of DMRC. “This is aimed at making the token-vending process comfortable and reducing long queues of commuters near the counters,” Dayal said.

TVMs have already been installed at 10 Metro stations. These include Inderlok, Punjabi Bagh East, Paschim Vihar East, Sikandarpur, Huda City Centre, Khan Market, Lajpat Nagar, Moolchand , Kailash Colony and Nehru Place.

The user-friendly robust design of the TVM caters to even disabled people. The machine is housed in a suitable tamper-proof stainless steel casing.

All requisite security features have been incorporated at the hardware and software levels to make it vandal-proof and inaccessible to unauthorised persons, said officials.

A TVM has passenger display and multi-lingual instructions (English/Hindi). The machine will accept only bank note in denominations of Rs 10, Rs 50 and Rs 100 to recharge smart cards and issue tokens. The machine will also return Rs 1 and Rs 5 coins, said Metro officials.

“Soon one will be able to recharge smart cards through a bank credit or debit card. The process is now under development,” said Dayal. Each TVM has a 17 inch interactive touch screen display with a single touch feature for interactive transaction processing. “One can get the route map on the machine. It will also issue receipts of all transactions,” Dayal added.