About 150 India-bound passengers faced a tough time when their Air India flight failed to take off from New Jersey airport in the United States on June 5.
What followed after that, allege passengers, is a tale “extreme hardships and pathetic conditions”.
Passengers alleged they were left on their own and that the airline failed to provide them with proper food and accommodation.
Sheshadri Chalikonda (44), a software engineer in Atlanta, said the New Jersey-Frankfurt-New Delhi–Hyderabad flight he boarded along with 150 other passengers could not take off due to “navigation control problem” from Newark airport.
“The passengers spent over four hours inside the aircraft and were later told their flight will be rescheduled,” Seshadri said.
“We were then made to carry our luggage to the main road. We had to wait for long hours before they ferried us to the hotel.”
Passengers allege there was just one “five-seat” vehicle to ferry 150 passengers to the hotel.
The airline also failed to provide them dinner and the breakfast.
Passengers said they finally managed to get a flight for Delhi from JFK airport in New York, 30 hours after their ordeal began.
An Air India spokesperson, however, said although he did not know what problems the passengers faced in New York, the staff at the New Delhi airport was trying to provide them with the best possible help.