The customer care teams of BSES Yamuna Power Limited (BYPL) - distributing electricity in east and central Delhi - is getting trained by Frankfinn Corpex, a personnel trainer for airline cabin crew and for the hospitality sector personnel since 1993.
"Our customer care teams will feel empowered and confident through these trainings. In the first phase, 53 customer care executives underwent a two-day training at Frankfin's training centre at Preet Vihar," said a BYPL official.
"We have been giving importance to customer priority in all our offerings. We zeroed-in on this training module, as it will equip our customer care officials - the face of the company - to improve their consumer handling skills," said Ramesh Narayanan, CEO BYPL.