“A guest at your hotel behaves inappropriately with a woman staff member. She is very upset and slaps the guest. How would you deal with the situation?”
“Some men get into a bus meant only for women. You are the conductor. The men are violent looking and are being a nuisance. What will you do?”
Such situations, along with many others, form a big part of the training manual on Gender Appropriate Behaviour released by the Delhi Commission for Women (DCW) on Friday two months before the Commonwealth Games.
According to the manual, trainees will be required to discuss this situation among themselves, enact it out and decide the best course of action. The trainees who observe the enactment will also give their feedback.
The commission also plans to depute volunteers, put up hoardings and distribute pamphlets at the Games venues to make the visitors aware of how to deal with such situations.
The manual has a special focus on foreigners and gives tips to trainers on how to create a more gender sensitive environment at the works place and outside.
It has modules for the police, hotel staff, tourist guides, bed and breakfast service providers and volunteers.
The manual also outlines the code of conduct used by Games volunteers at the Commonwealth Youth Games, 2008, in Pune.
“This module is not specifically for the CWG but will be extremely useful during this period. Gender sensitivity training is important for every department," said Barkha Singh, chairperson, DCW.
The DCW plans to distribute the training manual to all departments of the government. "Though training is going on in various departments already we think this will be a value addition to their modules," Singh added.
The codes of conduct for volunteers include special emphasis on grooming and personal hygiene and adherence to security measures.
Global codes of conduct for security personnel and international code of ethics for tourist guides are also part of the manual.