With the much-hyped Conditional Access System (CAS) introduced in South Delhi six months ago yet to settle down, the state government has temporarily put on hold its plans to expand the service to the other parts of the capital.
"We are getting numerous complaints from CAS subscribers from South Delhi area where Set Top Box (STB), which de-encrypts pay channel, was installed in January. It seems teething problems are far from over," a senior official told PTI in New Delhi.
He explained that it was reason enough for the government to give a second thought to its initial plans to give nod for CAS extension in other parts of the city.
The official said except registering complaints, the state government cannot do anything in the matter given the fact that the power to check the quality of service completely lies with broadcasting regulator TRAI.
The complaints are of various nature ranging from poor quality of broadcasting to the cable operator's failure to provide channels the subscribers have applied for under the pay channel category.
"There seems to be lot of confusion among subscribers about the system," he said.
With cable operators and Multi-System Operators (MSOs) blaming each other for the quality of service, the subscribers are at the receiving end.