Through a first-of-its kind initiative, the Delhi Police will now soon be available even over text messages. This move is expected to be of help for the differently-abled.
“Once operational, the number will also prove beneficial not only to those who cannot make voice-calls, such as people with speech and hearing impairments but also for female complainants and victims of hostage situations who might feel tongue tied,” shared an officer.
The police can now be alerted with minimal danger of being exposed to the assailants. In cases of theft, it might be helpful for senior citizens and kids. The initiative will be advertised as soon as the police have replicated their ‘automatic call distribution’ mechanism to the test-message format. It will also prove beneficial for users of mobile phone instruments which do not recognise the emergency response number, 100.
Senior officers associated with the project shared that the idea had been in the pipeline for several years - what with the Central Police Control Room (CPCR) being available on 9818099050 through SMS, but couldn’t be operational due to technical constraints and had to be abandoned given the sheer volume of SMS-traffic.
“We are yet to finalise whether we should equip ‘100’ to receive text messages or to use a different number for the purpose. The initiative, nonetheless, will be rolled out as soon as possible,” the officer said.
This, however, will be quite tedious for the Delhi Police it seems.
At present, they have only 50 operators stationed at the CPCR to receive, and attend to more than 40,000 calls on a daily basis.