Whether due to lack of awareness or simply because they are relieved that at least their work is done, it has come to light that when it comes to fixing responsibility on erring officials for any delay, most Delhiites prefer to look the other way.
Nearly 5,000 applicants whose work got delayed did not ask for any penalty even though they are empowered to do so under the Delhi (Right of Citizen to Time Bound Delivery of Services) Act, 2011.
Applicants have the right to demand from the government compensation for the delay amounting to Rs10 per day and up to Rs200. The revenue department of the Delhi government — the second largest application receiver in the city — got a total of 76,003 applicants this month, out of which services provided to 4,978 applicants were delayed.
As per the Act that came into effect in October, applicants can seek compensation but none came forward."We found that there were delays on our part in providing timely service to a number of people. However, we were surprised to know that no one has sought compensation. We want the citizen to come forward and demand compensation as it allows us to fix responsibility," said Vijay Dev, divisional commissioner of Delhi government.
Residents, on the other hand, said they are just so relieved at having got their work done that they do not want to press for compensation.
“I had applied for an income certificate but even after 40 days I didn’t get it. When I finally did manage to receive it I was quite relieved and didn’t want to bother with the compensation,” said Santosh Kumar, a resident of Mukherjee Nagar.
Sources, however, claimed that the IT department has not advertised the facility properly and many people are not even aware of such a provision.