The Delhi Transport Corporation (DTC) has decided to computerise its entire set-up to improve efficiency and productivity.
The corporation is in talks with Management Development Institute (MDI), Gurgaon, for a complete enterprise resource planning package, which will cover major functions like inventory management, repair and maintenance, human resources and grievance redressal, a senior DTC official said.
While most government departments in Delhi are already online, only the payroll section of DTC has been computerised. Most senior officers in DTC have computers in their offices, but they are not connected with each other.
“We are working out the details and hope to start the process in one month,” DTC chairman and managing director Ramesh Negi said.
Total computerisation, said senior DTC officials, is part of the turnaround strategy of this public sector undertaking, which they had presented to the government a few months ago.
They explained that computerisation didn’t mean reducing staff requirement but increasing productivity.
“We will know the exact status of our stocks at various depots and workshops. We will know the availability of important spares so that in case of an emergency, they can be sourced from the right place. It will also help us to increase the presence of our fleet on the road,” a senior DTC official said.
Similarly, human resources can be effectively managed and planned with computerised records, said an official.
DTC is also planning to develop its own IT cadre in the next couple of years. While total computerisation is a specialised job and need to be handled and implemented by experts, DTC’s own IT staff can later facilitate its smooth operations later, an official said.