With the Unique Identification Authority of India (UIDAI) making electronic Aadhaar letter on a par with the printed letter, there is a sudden spurt to download the form, resulting in regular system failure.
Electronic Aadhaar is a system through which a person can download his or her Aadhaar letter after receiving automatic one-time password. This has helped the UIDAI to reduce complaints on account of residents not receiving Aadhaar letters through posts even months after enrolment.
As many government agencies were refusing to accept e-Aadhaar letters as a valid document to avail of government services, the UIDAI recently clarified that the electronic letter was on a par with the printed document.
“The issue has been considered and it has been decided that e-Aadhaar be treated as a valid document as it has been digitally certified... The document is digitally signed using certificate issued by National Informatics Center, as per the IT Act, 2000,” said a circular issued by the authority
“I have been trying for over 10 days but am unable to download my e-Aadhaar letter,” said Inderjit Singh, a resident of Janakpuri in west Delhi. “Every time I have tried, it says the server is down.”
The UIDAI officials admitted to receiving a large number of complaints on downloading the letter from its special portal, “We have scaled up the system to cope with the increased traffic,” a senior UIDAI official said.
On average, two to three lakh people visit the UIDAI’s public information portal every day to download the letter. “The traffic was less initially but it is on rise with coverage of Aadhaar enrollment increasing,” a senior UIDAI official said.