Ahead of the summer season, power distributor BSES has launched a short messaging service (SMS)-enabled facility that allows aggrieved customers to register complaints simply by texting to a centralised number any time of the day.
During a power cut, a customer just needs to send an SMS to 5545464 mentioning the nature of the complaint through a code. For power cuts, the code is NC, for voltage fluctuations it’s VF and so on.
“Our complaint call centre is sometimes under pressure during the summer months and at times callers have had to wait for a while before being put through to an agent. The SMS service will redress this issue,” said Ramesh Narayanan, CEO, BSES Yamuna Power Limited servicing East and Central Delhi areas.
In about 10 days the service will be on for BSES Rajdhani as well, serving South and West Delhi. Moments after sending the SMS, the server will send an acknowledgment SMS with the complaint number to the sender. The same service will also enable customers to learn about their bill payment status any time of the month, Narayanan said.
Initially, both the services are being launched for consumers having ‘Single Phase’ meters, comprising nearly 80 per cent of the 11 lakh consumers of BYPL.