From April 2009, you will be able to file a Right to Information (RTI) application from your MTNL phone. All you will need to do is call a number and place your request; you won’t have to go anywhere or fill forms.
The phone requests will be handled by a national call centre, which will be run jointly by the ministry of information technology and a non-governmental organisation, Kabir.
The centre, which is Congress president Sonia Gandhi’s idea, will take calls from across the country. A regional call centre has already been in operation in Bihar, and it has done well “despite low literacy and poor access to telephone,” said an official from the information technology ministry.
There will be no extra charge for processing your phone request. The fee will remain Rs 10 — the amount charged for every RTI application — and will be added to your monthly phone bill.
The official said there will be a dedicated RTI portal where all applications will be posted so that the public information officers can access them,” said the official. “The portal will also help applicants check the status of their applications.” The portal is under construction, and the number you can call is being finalised.