The Delhi government on Sunday launched ‘Call102’, an application that will help city residents hail ambulances, just like app-based taxis, under the ‘Home to Hospital Care’ scheme.
The app — which will be an extension of the existing ambulance helpline number 102 — was launched by Delhi health minister Satyendra Jain on Sunday. The health minister also flagged off 53 new Centralised Accident & Trauma Services (CATS) ambulances during the occasion. Two ‘fire-proof’ ambulances had mysteriously caught fire and been gutted on Friday.
According to officials, a control room will trace the location of a user using the app and then use GPS to direct the nearest ambulance to their location.
The scheme will use 155 existing CATS ambulances, with another 100 basic life support and 10 advanced life support ambulances being inducted in next one month. The advanced ambulances will be equipped with portable ventilator and defibrillator apart from oxygen delivery system, syringe pump and lifesaving injectables, which will be present in the basic ambulances as well.
The ambulances can be used to transport patients from their home to any hospital, public or private, or from one hospital to the other.
“Earlier the ambulances were used to transport only accident victims and women in labour. Now, anyone who needs emergency care can call for the free service. When you call 102, you will get an ambulance. You can take it to whichever hospital you prefer,” said Delhi health minister Satyendar Jain.
All the ambulance will also be equipped with a tab, which can be used to upload patient data. “All hospital that handle trauma will be provided such tabs and they will be able to receive data about the condition of the patient from the ambulance itself so that they can start treatment immediately,” an official said.
A modern control room equipped with cloud storage, caller location identification system, real-time vehicle tracking system and computer aided dispatch of the nearest ambulance, with an emergency doctor, has been put in place.
The health minister urged the people not to dial 102 unless there was a real emergency. “The control room received around 2,000 calls since last night. Of them, only 50 were genuine. It is an emergency service, please let it be so,” he said.