Two days after he made an official announcement deeming it open, about 31 complainants made their way to Delhi Police Commissioner BK Gupta's 'durbar' on Monday.
As HT had reported on February 19, the commissioner - in a bid to curb the lethargy of his officers and keep concerns of victims in mind - had expressed a desire to open his doors to the public, everyday between noon and 1.30pm.
"I was one of the first complainants to meet him. The interaction has given me great peace of mind. I was attacked by a burglar after I caught him ransacking a cupboard at my house on January 19," said Hema Bhatt, a resident of Mandir Marg area.
Bhatt was out with her grandson when the lone burglar is understood to have gained entry into her residence.
"When we went inside, he caught hold of me and fractured my right arm before running away. I met the commissioner to request him to look into the matter, since there's been no headway in it since it occurred, a month ago. I lost jewels worth R7 lakh," she said.
Vimla Singh, who stays in the same area as Bhatt, was victimised in a similar manner.
"I requested the commissioner to look into a theft of R4 lakh that occurred at my house three months ago. I felt the officers looking into the matter should have done more, considering the fact that the incident took place more than three months ago," she said.
Not just the commissioner, even lower functionaries - right down to the Assistant Commissioner of Police (ACP) level - have been asked to follow their senior's lead.
As per an order issued by the commissioner, all ACPs are now required to be at a particular police station every day from 3.30pm-5.30pm.
The schedule of their visit will have to be displayed prominently at each police station.
"The idea is to break the ice between them and expedite the investigation of cases lodged there," Gupta had said earlier.