The Gurgaon police are a worried lot. Phone calls to police control room (PCR) reach wrong subscribers.
Now, the police have warned cellular operators of legal action if they fail to fix the problem. According to police officials, a survey by the department had found that many of their calls land in police stations of other states.
The problem came to light when the police department launched a drive to assess the efficiency of the control room. During this drive, many residents told them that their calls were received by police stations in other states.
The department has been trying to find out calls from whichever areas are going to wrong numbers. Policemen were asked to make calls to the PCR from various places to locate the problem area. “The public response to the control room service has been encouraging. But many complained that their calls land to unintended persons," said joint commissioner of police Alok Mittal.
“The calls made by our officials from mobiles of different telecom companies to the PCR in areas like DLF Phase 3 and Nathupur, reached the Delhi PCR. Similarly the calls made near Pataudi reached neighbouring district police stations,” Mittal said.
The telecommunication companies on the other hand, blame Bharat Sanchar Nigam Limited (BSNL). Gaganjit Singh Sindhu from Tata said, “The police department uses BSNL connections. Whenever we get a 100 call we transfer it to BSNL and they forward it further. We are in talks with the BSNL; the problem would be solved soon.”
BSNL and Vodafone officers were not available for comment. Anuj Bhatia from Vodafone declined to comment.