A toll-free ‘Shramik Helpline’ — described as the first-of-its-kind initiative in the country — aimed at combating child labour and handling complaints from workers will be launched by chief minister Sheila Dikshit on April 30, the eve of International Workers’ Day.
The helpline number 12789 will be functional between 7am and 8pm initially, the Delhi government said on Tuesday.
“The helpline is being commissioned to provide a sense of confidence and assurance to workers and make it an effective tool for approaching the authorities in case of denial of the minimum wages by the employers and (for) enforcement of all labour laws,” an official statement from the Delhi government said.
It will also function as an instrument for elimination of child labour from the capital as children in forced employment will be able to make use of this helpline or may request any responsible person to call on their behalf, it said.
Immediately after receiving a call in respect of child labour, the Labour Department will swing into action to get them rescued from the employers.
The labour department has designed a monitoring mechanism for the functioning of the helpline. A senior officer will be deployed for handling it along with other employees.
“The officers will be submitting the details to the concerned officers to take immediate action. A report after every six hours will be sent to the labour secretary. The minister of labour will chair a review meeting on fortnight basis,” the statement said.
It said the callers will be intimated about the action taken in the shortest time that may not extend beyond four days.
Labour minister Ramakant Goswami said wide consultation has been taken up before commissioning of the helpline “which is going to be the first” in India.