The Capital’s apex consumer court has directed an IIT entrance coaching centre to refund the tuition fee to a girl, who dropped out of the course due to “depression”.
“It is true that the academy suffered financial loss as they could have taken in another candidate who would have studied for the full term. But taking a more considerate view, keeping in mind the circumstances of the student, we would order a refund of the period she did not study in the academy,” said a bench headed by justice Barkat Ali Zaidi, president of Delhi State Consumer Disputes Redressal Commission.
The court asked the institute to pay back R42,360 to Shrishti Aggarwal out of R67,000 she paid for the two-year course. She joined the institute in April 2006 but left five months later due “to high pressure of the syllabus and resultant depression”.
Her father Suresh Aggarwal urged the institute to refund the tuition fee for the unutilised period. However, the institute refused saying fee once paid cannot be given back. He then filed a complaint in the district consumer court.
“Her classroom was adjacent to a stinking toilet, she was made to wait for a teacher for three to four hours almost every day and infrastructure of the institute too was below average and it was these factors which led her to depression,” Aggarwal told the court.
Though the institute denied the allegations, the forum was not convinced and asked it to refund the entire R58,600 along with a compensation of R2 lakh to Aggarwal for “deficiency in service”.
However, acting on an appeal by the institute, the state consumer court said the student was entitled to a refund of only one-and-a-half years of the course, which she did not utilize and reduced the refund amount from R58,600 ordered by the district forum to R42,360.