Royal Jordanian Airlines has been ordered to pay Rs 5 lakh as compensation to a man, who lost his job in Greece after the airline refused to allow him to board an Athens-bound flight on the scheduled date despite having a confirmed ticket.
The apex consumer court dismissed the airline’s appeal against the Punjab State Consumer Disputes Redressal Commission and upheld the Jalandhar District Consumer Forum awarding the compensation to Nanak Singh.
The National Consumer Disputes Redressal Commission said Singh had suffered a great loss due to the airline’s deficient service. “But for the deficiency in service he (Singh) would have been back in Athens in his job and also take care of his property which he had to lose for want of proper service by the airlines and his loss cannot be assessed,” a bench headed by Justice B.N.P. Singh said.
Complainant Nanak Singh, who was working in Greece had come to India early 2000 and his re-entry visa to Greece was valid till March 6, 2000. On March 2, 2000, he reached the Indira Gandhi International Airport in New Delhi to board a flight to Athens with a confirmed ticket for Jordanian Airlines. The Airlines did not allow him to board the flight saying it was overbooked. He was asked to come back on March 4, 2000.
But again he was not allowed to board the plane under the same pretext.
The airlines only took him to Athens on March 25, 2000.
But the Greek authorities deported him to India as his re-entry visa had expired by then resulting in loss of his job and property there.