Veteran journalist, Kuldip Nayyar has slapped a Rs 75 lakh compensation suit on private airline Jet Airways for allegedly “offloading him” from a Delhi-bound flight at the Amritsar airport four months ago.
In a petition filed before the State Consumer Disputes Redressal Commission, 81 year-old Nayyar who is a former Member of Parliament and also a former High Commissioner to UK contended that on March 9 this year, he had reached the Amritsar airport on his way back from Pakistan to board the only flight to Delhi. Nayyar alleged he was issued a boarding pass along with two baggage tags. However, when he proceeded towards the security check a lady customer executive at the counter allegedly called him back and asked him to return the boarding pass for “re-checking the number on the computer”.
She then issued a fresh boarding card and handed over two new baggage tags.The customer executive again asked him to move towards the security check.
After waiting in the lounge for 15 minutes Nayyar to his utter shock was informed that the flight had already left and that the boarding card was issued “by mistake”. The exhausted heart patient had to eventually take a train to New Delhi.
Issuing notice to the Jet Airways, Commission President Justice JD Kapoor said: “The facts as disclosed in the complaint prima facie make out a very sad case showing not only the grossest kind of deficiency in service, but the conduct of the airways that has caused immense mental agony, suffering and harassment to the petitioner”. The court observed that even after a valid boarding card he was not allowed to travel under the guise of a mistake, “which in reality was done to accommodate another passenger”.