The biggest problem that flyers face during winter is perhaps the utter lack of information and the resultant chaos.
Airlines do not bother about informing passengers about flight delays.
Such information, if provided on time, could save flyers the hassle of driving to the airport and waiting endlessly at terminals.
Although the regulator directorate general of civil aviation have been regularly asking airlines to provide information to passengers about delays, rescheduled flights or cancellations in advance through SMS, email or phone calls, airlines seldom adhere to the guideline.
Airlines say that it is not feasible to inform passengers in advance as they know about low visibility at the very last moment.
“We cannot cancel or reschedule a flight on the basis of the Met forecast. Sometimes visibility dips to zero within seconds,” an Air India officer said.On the other hand, passengers complain of lack of information even after they reach the airport.
“Every year passengers complain that there is no one to inform them about the situation at the airport. This is the responsibility of the airline. To avoid further inconvenience, DGCA has asked airlines to position a senior level officer at IGI Airport during the fog period for passenger facilitation,” a DGCA officer said.
“If we know about the delay in advance, we will reach the airport accordingly. Proper information can save us the endless wait, especially in the fog season, when passengers leave home early expecting jams on roads,” said Dinesh Singh, a frequent traveller.