Walking long distances to catch a flight seems to be biggest pet peeve of passengers at Delhi airport's Terminal 3, which they otherwise find stunning.
An analysis of all tweets on the IGI Airport, done by the private airport operator Delhi International Airport Ltd. (DIAL) over the last eight months, has revealed some interesting feedback from users.
“Most people who tweet about Terminal 3 are usually impressed by its size and facilities, which they believe are at par with the best airports in the world,” said a DIAL spokesman. The most used word in most of the tweets is 'awesome', he said.
Twitter, which has become pretty popular in India of late, is a micro-blogging site where users post tweets, which have to be 140 or lesser characters.
DIAL had outsourced the job of collating all tweets regarding the airport and Terminal 3 to another private agency. The analysis was done of tweets posted between July 28, 2010 and March 31, 2011.
“During this period, people have posted 2,015 tweets about the airport,” he said. According to DIAL, 824 of these tweets are positive, with people complimenting the infrastructure of the new terminal; 712 tweets were found to be 'neutral', as these did not directly speak about the airport, but allied services to and from the airport.
The number of tweets that can be termed negative is 479, DIAL said. “A majority of these tweets were either about the 'long walks' required once inside the terminal or about the colour of the carpet,” he said.
“Experienced the new terminal (T3) in new delhi..truly awesome....only downside.its huge which means a lot of time to get to gates...,” Aakash Aaron, a passenger, tweeted on November 26, 2010. Another passenger, Venkat Krishnamoorthy tweeted: “Mixed feelings about Delhi's T3 terminal. Its grand, but distance between points 2 much.Had to walk 15 mins to reach parking lot yesterday”.
Though Terminal 3 has 'walkalators' to help passengers traverse the huge distance to the boarding gates, walking is still an issue with most passengers. DIAL has also provided golf carts inside the terminal to help elderly and sick passengers.