The introduction of colour-coded pugmarks on the floors has made changing trains at the busy interchange Metro stations a trouble-free affair for lakhs of commuters.
Following the pugmarks, which have been pasted on the floors of all the existing interchange stations, will easily take one to their destination platform.
Flooded with complaints from commuters about difficulty in identifying the right platforms at busy interchange stations such as Rajiv Chowk, Kashmere Gate and Central Secretariat, the Delhi Metro Rail Corporation (DMRC) has come up with the innovative idea of putting coloured pugmarks, alongwith directional signage on the floors at all levels of the stations.
"One may miss the signage, but the pugmarks will definitely attract attention," said a Delhi Metro official, who is posted at Rajiv Chowk Metro station.
To catch a Metro on the red line (line 1), a commuter has to follow the red coloured pugmarks. Similarly, for yellow line (line 2) one has to follow yellow coloured pugmarks, blue pugmarks for blue line (line 3/4), green pugmarks for green line (line 5) and violet pugmarks for violet line (line 6).
The pugmarks, which were introduced a week ago, have been pasted at all the seven interchange stations - Rajiv Chowk, Kashmere Gate, Central Secretariat, Central Secretariat, Yamuna Bank, Kirti Nagar and Ashok Park.
"We have already started getting positive responses. Commuters often miss signages and get confused while trying to find their desired platforms. Illiterate people especially get very hassled. Now, commuters will just have to follow the pugmarks to lead them to the respective platforms," said a DMRC spokesperson.
Rajiv Chowk Metro station is the busiest interchange station as it provides interchange opportunities between line 2 (Gurgaon-Jahangirpuri) and line 3 (Noida-Dwarka).