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Metro low on facilities

delhi Updated: Jul 23, 2009 23:15 IST
HT Correspondent
HT Correspondent
Hindustan Times
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Check your thirst for water and learn to control your bladder while travelling in the Delhi metro.

A Central Road Research Institute (CRRI) report said some metro stations do not have even basic facilities like water, public convenience and benches.

A CRRI team surveyed eight metro stations — Indraprastha, Rajiv Chowk, Patel Nagar, Dwarka, Shahdara, Kashmere Gate, Shastri Nagar and Rithala — on two metro sections —Shadara to Rithala and Indraprastha. The team also surveyed 140 persons to understand the facilities provided inside and outside stations.

“We found out that the stations do not have public conveniences for passengers. There is no signage for toilets meant for the staff. Over 50% passengers travelling on the metro system look for public conveniences,” said Dr Nishi Mittal, senior scientist (environment and road safety division), CRRI.

Drinking water is either not available or one has to keep loose change to buy packaged drinking water.

Dr Mittal said the survey was conducted about a year ago and the India Road Federation is now publishing the findings of the survey paper.

The survey also found that passengers needed to climb at least 50 steps at each station to reach the platform.

Though escalators and lifts are provided at all stations, the survey said that it were not available at both sides of the station.

There are either no benches or inadequate number of benches available even at crowded stations like Kashmere Gate, Shahdara and Rajiv Chowk.

“The elderly, women or sick may need benches to relax, which are not available at the metro stations,” the report said.

“Delhi Metro has definitely changed the face of the Capital but some minor cost effective improvements can make metro network more passenger friendly,” Dr Mittal said.

While passengers appreciated the environment inside the metro stations and the trains, they said conditions outside the stations were bad.

Eighty two per cent of the respondents found crossing the road difficult to reach the metro stations.

Hawkers and rickshaws encroaching upon the footpath and entry points was other problem the passengers pointed out.

Delhi Metro Rail Corporation spokesperson Anuj Dayal said all metro stations in phase II have toilet facility. “We are making public convenience available at 50 stations of phase I at either inside the building or outside the building,” said Dayal.

He added that packaged drinking water has also been made available at most stations.

Meanwhile, a probe panel formed by DMRC to look into the July 12 accident at Zamrudpur, which killed six people, has failed to submit its report even on Thursday. DMRC officials said the committee might take another day or two for finalising its opinion.