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Metro staff sharpen language skills

delhi Updated: Sep 21, 2009 00:09 IST
Atul Mathur
Atul Mathur
Hindustan Times
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To ensure visitors to the Commonwealth Games in October 2010 have a smooth ride and carry back good memories about the Delhi Metro, Delhi Metro Rail Corporation (DMRC) is bracing up to make the its rail network presentable and world-class.

Apart from giving special training to its staff on how to handle foreign visitors, DMRC is also trying to inculcate good travelling habits among local commuters.

The DMRC has recently released three short films to spread awareness about the use of emergency call buttons inside the trains and the penalties that can be imposed on commuters for offences such as squatting, spitting, creating nuisance inside the trains and crossing the Metro tracks.

“These films, of little more than one minute each, are being screened on 50 screens at Rajiv Chowk and Kashmere Gate Metro stations. People are stopping and watching these clips,” a DMRC spokesperson said.

DMRC officials said more screens are being put up at various Metro stations on underground Metro line from Central Secretariat to Delhi University.

DMRC has also started imparting English speaking training to its staff, particularly to the Customer Relation Assistants (CRAs), who would act as the face of the Metro and would constantly handle foreign visitors during the Games.

“All the CRAs, station controllers, train operators and front-line staff would be trained in their English oratory skills to ensure proper flow of information to the visitors and would also be told about important destinations around metro stations,” the spokesperson said.

DMRC officials said they currently have a team of 139 CRAs (including 50 undergoing training), which will be expanded to 500 by October 2010. The CRAs are trained for four months extensively to ensure that there is proper flow of information to the visitors.

The CRAs are also being made aware about the main locations around the Metro stations and bus routes near their respective Metro stations so that they can provide all necessary information the visitors.

Through the Metro Citizens Forum, Delhi Metro is trying to seek the co-operation of the masses in instilling better behaviour, etiquette and discipline among the Metro commuters. There are about 300 volunteers who travel regularly on the Metro and spread awareness about how to use the network.